FAQ
What is remote computer support?
Remote computer support, also known as 'online support', allows us to
remotely view your computer screen and securely fix most computer and
network problems right through the Internet via remote control. In fact,
it's like watching your computer fix itself! This type of
computer support works through 'desktop sharing' technology. What this
means is that when you 'log in to our secure online support center', you
can allow a technical support representative to 'view' and 'interact'
with your computer remotely via the Web - fixing problems fast.
How long does an average support session last?
The average remote support session lasts anywhere from 45-65 minutes.
However, depending on the type of problems you're experiencing, a
session may be shorter or much longer. In some cases where the computer
problems are severe (read: lots of spyware!), we may recommend a
follow up remote session or scheduling an in-home or in-office visit by
a certified technician.
Much less than traditional computer support options! By viewing and
interacting with your computer directly through the Internet, we can
complete the work in much less time, saving you money. There's no need
to schedule an in-home visit (costing upwards of $200/hr.) or taking
your computer to a local repair shop (also very expensive).
Can you get back into my computer after my session is over?
No, not until you log in again and request service. When you log in to
Compuwork's secure online support center you are prompted to download a
temporary desktop sharing application and supporting tools that allow us
to view and interact with your computer. Once your service is complete
and you log off, the temporary application and accompanying tools are
automatically deleted from your PC. We can no longer see or access your
computer.
Yes. When you log in to our Secure Online Support Center your are
initiating a 128-bit encrypted connection between your computer and the
technician's computer. In this way, you have set up a unique one-to-one
session that no one else can view or access during the session. That
ensures your security and privacy.
In addition, you are in control the whole time. Only you can initiate a remote support session and you can end a session by simply closing the support window on your desktop. Further still, you are always in control of your mouse (cursor). During your session you will see the technician using your cursor to locate and fix problems. At any time you can over-ride mouse control by simply moving your mouse.
How
can Compuwork
help me?
Through our 'hands-free', remote computer support service, we can:
- locate and remove viruses and install and configure anti-virus software
- stop pop-ups, remove adware/spyware and install/configure anti-spyware software
- install home and small office networks (including wireless networks) - ensuring security!
- fix email and software problems
- fix printer, scanner, digital camera and other peripheral problems
- help with MP3 players (iPod), PDAs and other mobile devices
- speed up your computer and increase performance; PC tune-ups
- perform standard maintenance, Windows updates/patches
- install, configure and train on new software and hardware
- assist in data back-up processes, transferring data from one PC to another
- set up secure wireless networks
- provide training, or take you shopping online
- fix error messages or frozen screens and much more!
Why is remote computer support better than more traditional support options?
Traditional computer support options have been to wait on hold with a PC
or software vendor, take your computer to a local repair shop and wait
for days for your PC to be repaired (costly) or to wait for a technician
to visit your home (also, very costly). Remote computer support allows
us to interact directly with your computer so you don't have to perform
often complicated telephone instructions on how to fix your computer
yourself. In this way our technicians can identify and resolve problems
faster, which costs you less.
Many of us don't have time to figure out what's wrong with a PC or network, and would rather have an experienced technician look at their PC. Also, with Compuwork, there's no waiting on hold or the need to call multiple vendors for support. So, remote computer support is less expensive, easier to use and much more convenient than traditional computer support or repair services.
Our computer services are guaranteed for five (30) days. If there is a
problem with any service we provide, customers must notify us within 30
days and we will work to remedy any issues quickly and professionally.
At Compuwork, our customer's satisfaction is very important to us.
Our key components of quality service are:
- A carefully screened and certified team of remote service engineers.
- A set of services crafted to meet all the needs of your home, mobile and small office computer environment.
- A sincere desire to make all our customers happy.
- And, our satisfaction guarantee...
Are your technicians qualified to work on my computer?
Compuwork's
computer experts are Microsoft Application Trainers, Microsoft Product
Specialists, A+/MCP/MCSE Certified Professionals, Network Administrators
and HTML Developers. Every technician is pre-qualified, has 3+ years
experience in a help desk environment and completes an extensive two
week training course on excellent service delivery and the virtual
interface
Our Expertise
